Welcome to digitaltrafficgenie.ai (“we”, “us”, or “our”).
We are an AI agency based in Ireland, providing services to clients in Ireland, the United States, and Canada.

This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with applicable privacy laws, including:

GDPR (EU/EEA)

CCPA / CPRA (California, USA)

PIPEDA (Canada)

1. Information We Collect

a) Personal Information

We may collect personal information you voluntarily provide, including:

Full name

Email address

Phone number

Business or company name

Social media handles

Any information submitted via forms, chatbots, onboarding, or direct messages

b) Usage & Technical Data

Automatically collected information may include:

IP address

Browser and device type

Operating system

Pages viewed and session duration

Referring and exit URLs

c) AI & Messaging Data

When interacting with our AI-powered systems, we may collect:

Message content and conversation history

Interaction timestamps

Platform metadata required to deliver AI services

This data is used only to provide, optimise, and support our services.

2. How We Use Your Information

We use your information to:

Deliver AI automation and engagement services

Respond to enquiries and provide customer support

Improve website performance and AI accuracy

Manage accounts and onboarding

Send service-related communications

Comply with legal and regulatory requirements

We do not sell personal data.

3. Legal Basis for Processing (EU / GDPR)

For users in the EU/EEA, we process personal data under the following legal bases:

Consent

Contractual necessity

Legitimate business interests

Legal obligation

4. U.S. Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

Know what personal data we collect and how it is used

Request access or deletion of your personal information

Opt out of the sale or sharing of personal data (we do not sell data)

Not to be discriminated against for exercising your rights

Requests can be made via the contact details in Section 11.

5. Canadian Privacy Rights (PIPEDA)

For users in Canada, we collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate.
You have the right to:

Access your personal information

Request corrections

Withdraw consent (subject to legal or contractual restrictions)

6. International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your jurisdiction, including the EU, United States, and Canada.

We take appropriate safeguards to ensure your data remains protected, including contractual protections and secure infrastructure.

7. Data Sharing

We may share personal data with:

Hosting providers

Analytics and CRM tools

AI, automation, and messaging platform providers

Legal or regulatory authorities when required by law

All third-party partners are required to protect your data and use it only for authorised purposes.

8. Data Retention

We retain personal data only for as long as necessary to:

Provide our services

Meet legal and regulatory obligations

Resolve disputes or enforce agreements

You may request deletion of your data at any time.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyse website usage

Improve functionality

Measure marketing performance

You can control cookies through your browser settings or cookie banner preferences.

10. Data Security

We implement industry-standard security measures, including:

Secure servers and access controls

Encrypted data transmission where applicable

Limited access to personal information

Despite our efforts, no system is completely secure.

11. Your Rights & Requests

Depending on your location, you may have the right to:

Access your personal data

Request correction or deletion

Object to or restrict processing

Withdraw consent at any time

To exercise your rights, contact us at:

 Email: [email protected]
 Website: digitaltrafficgenie.ai

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.